ku9n Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") describes how ku9n ("ku9n", "we", "us", or "our") collects, uses, stores, discloses, and protects the personal information of users ("you", "your", or "User") who access and use the ku9n platform at ku9n.club (the "Platform"). This Policy forms part of the overall agreement between you and ku9n and should be read alongside the Terms and Conditions.

By registering an account on ku9n, making a deposit, or otherwise using the Platform, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal information as described herein. If you do not agree with this Policy, you must not create an account or use the Services.

ku9n collects the following categories of personal information, either directly from you at the point of registration or account use, or automatically through your interaction with the Platform:

ku9n uses the personal information collected for the following purposes, each of which is necessary either for the performance of your contract with ku9n, compliance with legal obligations, or the pursuit of ku9n's legitimate business interests:

• Account creation, maintenance, and authentication — to register your Account, verify your identity, and allow you to log in securely.
• Payment processing — to execute your deposit and withdrawal instructions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records.
• KYC and fraud prevention — to verify your age (21+), confirm your identity, detect suspicious activity, and comply with applicable anti-money-laundering obligations.
• Responsible gaming — to monitor gaming patterns, enforce deposit limits and self-exclusion periods you have set, and identify players who may be exhibiting signs of problem gambling.
• Service improvement — to analyse aggregated, anonymised usage data in order to improve Platform performance, add new features, and optimise the game lobby and betting markets for Bangladeshi players.
• Marketing communications — to send you promotional offers, bonus notifications, and seasonal promotions (for example, Eid and BPL season offers) where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].

ku9n will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

ku9n processes your personal data on the following legal bases, which together cover all processing activities described in this Policy:

• Contract performance — processing necessary to provide the Services you have requested, including account management, payment processing, and game delivery.
• Legal obligation — processing required to comply with applicable laws, including KYC, anti-money-laundering regulations, and responsible gaming obligations.
• Legitimate interests — processing for fraud detection, platform security, service optimisation, and responsible gaming monitoring, where those interests are not overridden by your privacy rights.
• Consent — processing for direct marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

ku9n does not sell, rent, or trade your personal data. We disclose your information only in the following limited circumstances:

• Payment service providers — bKash, Nagad, Rocket, Upay, and card processing partners receive only the transaction data strictly necessary to execute your deposit or withdrawal instruction. These providers operate under their own privacy policies and data protection obligations.
• Technology and game providers — third-party game studios (such as Evolution Gaming, Pragmatic Play, Ezugi, and Microgaming) receive session tokens and anonymised game data to deliver game content. They do not receive your full identity data or financial account details.
• Regulatory and law enforcement authorities — ku9n will disclose personal data to competent authorities where required by applicable law, a court order, or a lawful request from a regulatory body. ku9n will notify you of any such disclosure where legally permitted to do so.
• Fraud prevention partners — anonymised or pseudonymised data may be shared with specialist fraud detection services to protect the integrity of the Platform and the security of all players' accounts.

All third parties with whom ku9n shares personal data are contractually required to maintain appropriate technical and organisational security measures and to use that data solely for the purpose for which it was shared.

ku9n uses cookies and similar tracking technologies to operate certain functions of the Platform, to understand how users navigate the site, and to maintain session security. A cookie is a small text file placed on your device when you access the Platform.

ku9n uses the following types of cookies:

• Strictly necessary cookies — required for the Platform to function. These include session cookies that maintain your logged-in state and security tokens. These cannot be disabled without rendering the Platform inoperable.
• Analytical cookies — used to collect anonymised data on page visits, session duration, and feature usage. This data is used in aggregate form to improve Platform performance and does not identify individual users.
• Preference cookies — used to remember your display settings and language preferences so that the Platform behaves consistently across sessions without requiring you to reconfigure settings on each visit.

You may manage or disable non-essential cookies through your mobile browser settings. Please note that disabling cookies may affect the functionality of certain features on the Platform. ku9n does not use cookies to serve third-party advertising.

ku9n retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of five years following account closure to comply with financial crime prevention obligations; gaming activity data is retained for three years; device and technical log data is retained for 12 months; marketing preference records are retained until you withdraw consent.

When personal data is no longer required and no legal retention obligation applies, ku9n will securely delete or anonymise the data so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data derived from your Account may be retained indefinitely for statistical and service improvement purposes.

ku9n implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL encryption for all data transmitted between your device and the Platform, secure server infrastructure with access controls, regular security assessments, and staff training on data handling responsibilities.

While ku9n takes all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. ku9n cannot guarantee absolute security and does not accept liability for data breaches that result from events outside its reasonable control, such as attacks by sophisticated external threat actors. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ku9n will notify affected users without undue delay.

As a user of the ku9n Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verifiable requests within 30 days.

The ku9n Platform is strictly intended for adults aged 21 years and above. ku9n does not knowingly collect personal data from individuals under the age of 21. If ku9n becomes aware that personal data has been collected from a person under 21 without appropriate verification, it will take immediate steps to delete that data and close the associated Account.

The Platform may reference or integrate with third-party services such as payment gateways (bKash, Nagad, Rocket) and game content providers. These third parties operate under their own privacy policies and ku9n is not responsible for their data handling practices. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the Platform.

ku9n reserves the right to update or amend this Privacy Policy at any time. Where changes are material, ku9n will post the revised Policy on the Platform with an updated effective date and, where appropriate, notify registered users via their registered mobile number. The date at the top of this Policy indicates when it was last revised.

Your continued use of the Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised Policy, you must stop using the Services and may close your Account in accordance with the Terms and Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or ku9n's data handling practices, please contact our support team. We take all privacy enquiries seriously and aim to respond within 3 business days.

Email: [email protected] — Please include "Privacy Request" in the subject line and provide your registered mobile number so we can locate your account and respond efficiently.